What personal data do we collect and when?
We ask you for certain personal data in order to be able to provide you with our courses (for example- at the time of purchasing a course, completing registration forms, contacting our customer services, requesting to receive communications or using our website).
This personal data includes your:
• contact details including name, email, telephone number and address;
• personal details including date of birth, organisation details, current occupation and qualifications, previous purchase information;
• personal preferences including whether you wish to subscribe to our mailing list
We do not collect financial information such as bank account or credit card details to process payment for courses. These details are provided by customers to Paypal via Paypal’s website. We do not have access to customers bank account or credit/debit card details at any stage. We only provide a link to Paypal’s website to process payment.
The only time we may ask for bank details is when we are issuing a refund where a refund cannot be issued via Paypal for any reason or if payment has been made to our bank account by a customer (e.g. by BACS/cash/cheque).
Why and how do we use your personal data?
When you use our website, we will use your personal data to provide the requested course you are interested in. For example, if you make a purchase with us, we will use the contact information you give us to communicate with you about the purchase and send you further information as required. If you contact our customer services, we will use information about you, such as delivery or payment information, or the course you have purchased to help you resolve a problem or question.
We use your personal data in the following ways:
To communicate information about our courses and services
When you consent, we will send you marketing communications and news concerning our courses and services. You can opt-out at any time after you have given your consent.
If you are an existing customer of ILT, we may use the contact details you provided to send you marketing communications about similar ILT courses (unless you have opted-out).
To operate, improve and maintain our business, courses and services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our courses and services to enhance your user experience and to help us diagnose technical and service problems and administer our website.
To Protect Our or Others’ Rights, Property or Safety
For General Research and Analysis Purposes
We may use data about how our visitors use our website to understand customer behavior or preferences. For example, we may use information about how visitors to www.immigration-law-training.co.uk search for and find courses to better understand the best ways to organise and present courses on our website.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
The data controller in respect of our website is Immigration Law Training.